Shipping Policy

Last Updated: June 2026

Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible.

Shipping Destinations

We currently ship throughout Australia, including metropolitan, regional, and most remote areas.

At this time, we do not offer international shipping.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotions, or holiday seasons, processing times may be slightly longer.

Shipping Rates

Standard Shipping

• Orders under AUD $99: AUD $9.95

• Orders AUD $99 and above: Free Shipping

Express Shipping

• Flat Rate: AUD $14.95

Shipping fees are calculated and displayed at checkout before payment.

Estimated Delivery Times

Location	Standard Shipping	Express Shipping
Major Cities	3–5 Business Days	1–3 Business Days
Regional Areas	4–8 Business Days	2–5 Business Days
Remote Areas	7–14 Business Days	4–8 Business Days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or peak shopping periods.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information.

You can use the tracking number provided to monitor your shipment's progress.

Delivery Delays

While we strive to meet estimated delivery times, delays can occasionally occur due to circumstances beyond our control.

If your order has not arrived within the expected timeframe, please contact our customer support team and we will assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is entered, please contact us immediately. While we will do our best to update the address before dispatch, we cannot guarantee changes once an order has been processed.

Additional shipping charges may apply if a parcel is returned due to an incorrect address.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We may request photographs of damaged items and packaging to assist with our investigation.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@yourbrand.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (AEST)

We appreciate your patience and support and look forward to delivering your order.