FAQs

Orders & Shipping

Do you ship Australia-wide?

Yes. We offer shipping across Australia, including metropolitan and regional areas.

How long does delivery take?

Standard delivery typically takes 3–7 business days depending on your location. Delivery times may
vary during peak periods.

How can I track my order?

Once your order has been dispatched, you'll receive a tracking number via email.

Do you offer free shipping?

Yes. Free shipping is available on eligible orders. The minimum spend threshold will be displayed at
checkout.

Sizing & Fit

How do I choose the right size?

Please refer to our Size Guide available on each product page. Please note our product is One
size/ Free size, we kindly ask you to check the Size Guide before committing to a purchase.

Are your pajamas true to size?

Our sleepwear is designed with comfort in mind and generally offers a relaxed fit. Product-specific fit
notes can be found on individual product pages.

What if the size doesn't fit?

We offer exchanges for eligible items within our return period. Please review our Returns Policy for full
details.

Materials & Care

What fabrics do you use?

We carefully select soft, breathable fabrics designed for comfort and everyday wear. Material
composition is listed on each product page.

How should I wash my sleepwear?

We recommend:

  • Cold gentle machine wash
  • Wash with similar colours
  • Do not bleach
  • Line dry in shade
  • Cool iron if needed

Following the care instructions will help maintain softness and colour over time.

Returns & Exchanges

What is your return policy?

We accept returns of unworn, unwashed items with original tags attached within 30 days of delivery.

How do I request a return?

Simply contact our customer support team with your order number and reason for return. We'll guide
you through the process.

Are sale items eligible for return?

Unless required by Australian Consumer Law, clearance and final sale items may not be eligible for
return.

Payments & Security

What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay


Is my payment information secure?
Absolutely. All transactions are processed through secure, encrypted payment gateways.

Contact Us

How can I reach customer support?

You can contact us via:
Email: ullala.team@gmail.com
Contact form on our website
Our team will respond as soon as possible during business hours.